A short post...:
Great article...
http://www.bpminaction.com/blog/2007/04/success_with_bpm_a_cpr_approac.php
"culture eats process for lunch every day."
What a great way to understand in a split-second that all your BPM efforts, often IT driven, will face an important hurdle, that will make you realize that process-analysis and design should be driven by people and culture first, and then IT....
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