Proud to present: Capgemini's whitepaper on Case management

Why this blog?

Hi, I am Roeland Loggen. I (from February 1st) work for Technical University of Delft as a Business Architect.

My passion and hope: to create happy, meaningful. motivating and well performing workplaces that deliver great services, value to all stakeholders and meaningful and great experience for the people involved.

My toolset:

- Systems thinking

- Design Thinking, Service Design, Human Centered Design

- Business Process Management/Process analysis & design

- Process improvement frameworks, such as Lean (for Services) and TOC

- Positive Psychology / Motivation theory / Role Theory

- Agile business technology (Low code, iBPMS, BRM tools)

- Change best practices

- Agile thinking

I work on process transformation projects (innovation, improvement, digital transformation). In this blog I share my experiences and insights.

These views are my own. Your reactions are welcome!

Process transformation - interventions for meaningful change

Saturday, March 05, 2011

Proud to present: Capgemini's whitepaper on Case management

No comments: